Frequently Asked Questions
Q: Where is my order?
You will be receiving an email notification with a tracking number once your order is fulfilled. Please note shipping may take up to 2-5 business days. Orders may be delayed from shipment due to discrepancies in payment or billing/shipping information. Transit time may be extended due to incomplete shipping address (i.e. missing or invalid apartment number/street number), weather conditions and/or high volume of packages during holidays or promotional events.
Q: Can I make any changes to my order?
Once an order is placed, we are unable to make changes. In efforts to have members orders fulfilled as soon as possible all orders are exported to the warehouse 1-2 minutes after they are placed. This quick processing time does not allow us to edit orders once they have been placed.
Q: I want to return my purchase. What do I do?
Any items purchased online excluding final sale items may be exchanged or returned for a full refund within 30 days of the original purchase date. Please note, the returned items must be unworn and unwashed. Your original shipping fees are non-refundable. Please contact our Support team to begin your return or exchange.
Q: I want to return a gift that was sent to me. How do I do that?
We can help assist with a gift return! Please contact our Support team through our live chat or email firstname.lastname@example.org and one of our amazing representatives will be able to assist. They will need some information on the order with the email address or number associated with the purchase. All returns have to be refunded to the original form of payment. However, we would be happy to assist you with a gift return. When a gift return is processed, we will provide you with a return label to send the item back. Once we have received the item and processed the return, we will issue a gift card.
Q: Can I exchange my order instead of returning it?
Due to how quickly our inventory moves, we are unable to offer exchanges at this time.
Q: How long does it take for me to get a refund?
If the refund is being issued to a credit card, depending on your credit card company, it may take an additional 2-10 business Days after your credit is applied for it to post to your account.
Q: Is my account the same as my rider profile?
Your Apparel account is different than your rider profile for Peloton. Your Apparel account includes your shipping addresses saved for apparel orders plus your order history. This makes it easy to track your favorite items and sizes for future reference!
Q: I can’t login to my Apparel account. What do I do?
Don’t worry! You may click “Forgot your password?” on the Account page. If you are still having trouble logging in to your Apparel account please feel free to reach out to our Support!
Q: What forms of payment do you accept?
Peloton accepts the following forms of payment: Visa, MasterCard, American Express, Shop Pay, Apple Pay, Google Pay.
Q: How often do you restock?
Typically we do not restock our seasonal collections. However, if you join our Mailing List, we will be able to update you on any restocks or new collections. There is an option for select sizes to click the "Email When Back In Stock" tab underneath the item screen to be notified should this item return in the future. Make sure to follow us on Social for new Apparel updates!
Don't see your question here? You can reach out to our Support through our Live Chat or email us at email@example.com.